Terms & cancellations.
Last updated
Booking
Book online, by phone, or walk in. An online booking is confirmed the moment you see the confirmation screen and the email lands — if neither arrives, the appointment did not take, so call the shop.
Cancelling or changing
Cancel or move your appointment online up to 2 hours before it starts, using the link in your confirmation email. Inside that window, call us — we will almost always sort it out, we just cannot do it automatically.
Repeated no-shows are the one thing that genuinely hurts a barber's day. After a few we may ask for a card on file before booking you again.
Running late
We hold your chair for 10 minutes. Past that, the barber may have to shorten the service or move you to the next opening, because the person booked after you is on time. Call ahead if you are stuck — we would much rather rearrange.
Walk-ins
Walk-ins are welcome whenever a chair is free. Appointments take priority.
Prices
The prices on the services page are what you pay. A cut that turns out to be a bigger job than it looked — heavy beard work, a colour correction — gets quoted before the clippers come out, never after. We take cash and card. Tips are welcome, never expected.
If you are not happy
Tell your barber before you leave the chair, or call us within three days. We will fix it free. That is the whole policy — no forms, no receipts to dig out.
Children
A parent or guardian needs to stay in the shop for anyone under 12.
Photographs
We ask before we photograph a cut, and we only post it if you say yes. Change your mind and it comes down — just tell us.
Health
Tell your barber about any scalp or skin condition before we start. If you are unwell, please reschedule — nobody minds, and the whole shop would rather you did.
Questions
Call or email elevenst.barber@gmail.com.